Shipping Policy

Kai Tung Limited ships Women's Shoes to shipping addresses provided at checkout. Orders are processed after payment authorization and address verification. Shipping serviceability is determined at checkout. The customer must provide a complete and accurate shipping address. Address changes after order placement are not guaranteed.

Order Processing

Orders are processed on business days. Business days exclude weekends and public holidays. Processing begins after payment authorization and address verification. A dispatch confirmation is sent when the carrier accepts the parcel. Tracking information is provided when available. Delivery timelines are standard and depend on destination, carrier, customs clearance, weather, and local postal conditions. Kai Tung Limited does not guarantee specific delivery dates.

Shipping Costs and Duties

Shipping costs are calculated at checkout based on destination and selected shipping method. The customer is responsible for all shipping costs, taxes, duties, customs fees, and import charges associated with the order. Any customs charge required for delivery must be paid by the customer.

Returns Policy

Kai Tung Limited offers a strict 14 days no-reason refund policy. The customer may request a return within 14 calendar days from the date of receipt. No reason is required for the return request. To be eligible, the customer must contact [email protected] within 14 calendar days of receipt and obtain a Return Authorization. Items must be unused, unworn, undamaged, and in original packaging with all original tags attached. Items must be returned in the same condition as received. Returns received after the 14-calendar-day period are not accepted. Kai Tung Limited will reject returns that do not meet these conditions.

Return Shipping Costs

The buyer completely bears the return shipping costs. Kai Tung Limited does not provide prepaid return labels and does not reimburse return shipping charges. Return shipping costs are non-refundable. If a parcel is refused, unclaimed, or returned to sender because the customer did not pay required shipping costs or customs charges, the buyer completely bears the original shipping costs and return shipping costs.

Step-by-Step Return Process

1. Contact Kai Tung Limited at [email protected] within 14 calendar days of receipt. Provide the order number and item description. A reason is not required. 2. Wait for a Return Authorization from Kai Tung Limited. Do not send any item without a Return Authorization. 3. Pack the item securely in the original packaging with all original tags attached. 4. Write the Return Authorization number on the outside of the parcel. 5. Ship the parcel to the return destination. The recipient must be Kai Tung Limited, the contact phone is +852 5422 2294, and the specific return address is Room 301, 3/F, Tak Tin Shopping Centre, 223 Pik Wan Road, Lam Tin. 6. Provide the tracking number to Kai Tung Limited at [email protected]. 7. Kai Tung Limited inspects the returned item after receipt. 8. If the return meets all eligibility conditions, Kai Tung Limited processes the refund.

Refund Processing

After Kai Tung Limited approves the return and receives the returned item, the refund is processed to the original payment method. Refund arrival time is at least 14 days. Financial institutions can require additional processing time. Original shipping charges are non-refundable. Return shipping costs are non-refundable. The buyer completely bears the return shipping costs.

PayPal Refunds

PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Therefore, a PayPal refund can take at least 14 days and up to 30 days where local law requires the longer period. Kai Tung Limited processes PayPal refunds to the original PayPal account used for payment.

Damaged or Defective Items

Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day requirement matches the Terms of Service. The customer must contact [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and photographs of the item and packaging. The customer must not return a damaged or defective item before receiving instructions from Kai Tung Limited. If a claim is not submitted within exactly 7 days of receipt, Kai Tung Limited will decline the claim.

Non-Returnable Conditions

Return eligibility depends on the condition of the item. Items must be unused and in original packaging. Items that are worn, washed, damaged, altered, or missing original tags are not eligible for return. Items returned without a Return Authorization are not eligible for refund. Kai Tung Limited does not accept returns that fail the strict 14 days no-reason refund policy conditions.

Contact Information

For shipping questions, return questions, damaged item claims, and refund questions, contact Kai Tung Limited at [email protected], phone +852 5422 2294, or address Room 301, 3/F, Tak Tin Shopping Centre, 223 Pik Wan Road, Lam Tin. The website is vividloafers.com.